Customer Service

Top 5 Principles for Unmatched Customer Service

When you call us, you’re not a number. Each time you reach out to us, you’ll get the same person—our move coordinator. She’s the first line of contact for all of our customers. We hired her because she’s kind and caring, and she knows our moving business. She’ll answer all your questions, and do whatever she can to ease your moving stress and fears.

We have an incredible team of movers, and we retain our employees. Sunshine Movers is more than a job, it’s a tight-knit family. Many of these guys have been with us since day one. When we’re not working, we hang out with each other because we’re friends. That’s a good sign of a strong company that takes care of their employees, who in turn take care of their customers. Would you rather someone just punching the clock moving your belongings—or a happy mover who loves his job? I’m sure I can guess your answer to that!

We give incentives to our crew. The way we see it, why not make working fun if you can? So, we make it fun. We reward our staff for top-notch customer service, 5-star Google reviews, and customer testimonials. Whether it's a day at a Bucs game, company dinners at a local steakhouse, or holiday parties with presents, food, and raffles with prizes—we recognize our team for their outstanding performance. We also have bonus systems in place for feedback from happy customers. As a result, we’ve got people banging down our doors wanting to work for us.

We offer a wide range of moving services. If a client wants the highest level of moving service, we provide white glove, next-level customer service. This goes above and beyond the average packing and moving service. We’ll pack an entire cupboard and unpack it, neatly placing all of the items where the customer wants them in the new home. We’re also known for being the most organized moving company in Sarasota. Our unique system helps our customers relax knowing we can handle any sized move with ease.